Shipping policy

Shipping Policy

Thank you for shopping with us! Please review our shipping policy carefully before placing your order.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

After processing, shipping typically takes:

  • Standard Shipping (U.S.): 2–5 business days

  • Express Shipping (if selected): 1–2 business days

Delivery times may vary depending on your location and carrier delays.

Order Tracking

Tracking information will be sent via email once your order has shipped. Please allow up to 24 hours for tracking updates to appear.

Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you need to update your address, contact us within 24 hours of placing your order.

Lost or Stolen Packages

Once your package has been shipped, we are not responsible for lost, stolen, or delayed packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Delays

We are not responsible for shipping delays caused by carriers, weather conditions, holidays, or other circumstances beyond our control.

All About BBJ Lux

  • What is BBJ LUX?


    BBJ LUX — which stands for Beauty by Janelle Luxury — is more than just a brand to me… it’s something I’ve built, evolved, and truly believe in.


    I originally started BBJ LUX on January 31, 2023 as a clothing brand. But as I grew, my vision changed. I wanted to create something that felt more aligned with beauty, confidence, and quality — something I could stand behind 100%.


    So why did I transition into hair?


    In July 2025, I rebranded BBJ LUX into a raw hair company. At first, I only offered my hair to my personal clients. I wanted to make sure everything met my standards before ever putting it out to the public.


    But here’s the real question… is the quality actually worth it?


    I would never sell anything I haven’t personally tested myself. I’ve worn this hair multiple times — four installs in total — and it still looks as good as new. I’ve bleached it, styled it, and put it through real wear… and it still holds up beautifully.


    How do I make sure the hair is truly high quality?


    I’ve taken the time to connect directly with my vendors through video calls, making sure I know exactly where my hair is coming from and how it’s sourced. Quality and transparency matter to me.


    So why launch now?


    Now, as of March 21, 2026, I’m finally opening BBJ LUX to everyone. What started as something exclusive is now available to you.


    What are you getting when you shop BBJ LUX?


    You’re getting hair that I personally trust, wear, and stand behind. This isn’t just about bundles — it’s about investing in quality, confidence, and a luxury experience.
BBJ Lux Hair
BBJ Lux Hair
BBJ Lux Hair